Frequently Asked Questions

You can earn points daily for ongoing activities on a brands eligible accounts across Instagram, TikTok, Youtube and X (and more coming soon!).  Positively engaging with their content will earn you points for activities such as following, commenting, liking, sharing their posts, and posting from your account and mentioning the brand in the description.  At times there will also be opportunities for turbocharges for specific activities that are good only for a limited time.  Check back often as turbocharges might appear/change!

Most social activity will show within 24-48 hours but can take up to a week in some cases.

You get points for following the brand on all of their social media platforms, but not for connecting your personal social accounts.  Connecting is the enabler to start earning points.  You can keep earning (with no overall limit!) by liking, commenting, sharing all of the posts on each of those platforms. By following the WebSpot rewards page when you join you will get bonus points to get you rolling.

Having a private IG account will not impact your ability to earn points, with the one exception of reposts.  Likes, comments, mentions, follows and other activity all qualify

There are no “limits” to overall point earning, but the program has restrictions to ensure only genuine positive engagement is rewarded.  You can only earn 1x for each activity on each post.  For example, if you comment 5 times on a post you will only receive points 1x.  The same is true if you accidentally unlike/relike something – you will only receive points 1x per post.  To ensure high quality for UGC you only get points for 1 post per week.  On all activities there is maximum of two week “look back” period (i.e., you will only be eligible for points for qualifying activities over the immediately prior 14 day period).

You can only earn points for engaging on content within the last two weeks, so make sure to actively monitor the brands social accounts so you don’t miss your chance to earn! You can always visit the brands “activity feed” tab on their WebSpot page to see all of their content in a single feed in chronological order to make sure you don’t miss anything!

Most social activity will show within 24-48 hours but can take up to a week in some cases for points  earned from approved activities to appear in your account.  You will also need all of the standard permissions options checked / approved when connected your accounts to receive points (more below).  If you removed permissions when originally authorizing, please disconnect and reconnect and allow for all permissions.

We need to be able to have the permissions listed (standard list from the platform themselves) to validate activity and give you credit/points for your engagement. Our system does not change, tamper, or post on your behalf.

You can redeem your points for anything the brand chooses to allow, including sometimes things money can’t buy.  Many of the offerings are only available for rewards members / purchasable with points, but you can always check back on the brands page to see the newest redemption options.

Point values vary by rewards program and are set by the brand.

Your points earned for a specific brand can only be redeemed with that brand. There is no limit to the number of brands you can earn points with.

Your points never expire for as long as you have an active WebSpot customer account (free to you).

No, points can only be earned by engaging with the brands content across platforms.

No, each customer account is limited to one unique social media account per platform that is eligible to earn points with a brand.

To add/change your connected accounts settings page and connect/disconnect/reconnect at any point.  For Instagram, if you are not seeing your desired account after clicking connect please go first to Instagram and logout and log in to the correct account and then in your settings page disconnect and hit reconnect for Instagram.

This is likely because you are logged out.  To login, click the login button in the upper right hand corner of the page and enter the email associated with your rewards account.  Follow the link in the email 2FA confirmation and it will return you to the rewards page logged in.

You can always access your rewards account from the brand’s main WebSpot home page.  If you are already logged in click the rewards tab and select “home” to access your personal page, or follow the link that says “go to rewards” on the right hand side of the page.

Please reach out to WebSpot directly via the chat assistant on the page.